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Privacy Policy

This Privacy Policy explains how constructAhome collects, uses, stores, shares, and protects your Personal Data when you use our website, enquiry channels, construction, design, and related services.

Overview

This Privacy Policy explains how constructAhome ("Company", "we", "us", or "our") collects, uses, stores, shares, and protects your Personal Data. We are committed to handling your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and all applicable laws in India.

By accessing or using our website, or any of our services (collectively referred to as the "Services"), you confirm that you have read, understood, and agreed to this Privacy Policy. You also consent to the collection and processing of your Personal Data as described herein.

Definitions

  • "Data Principal" refers to the individual whose Personal Data is being collected or processed.
  • "Data Fiduciary" refers to constructAhome, which decides the purpose and means of processing Personal Data.
  • "Data Processor" refers to any third-party entity that processes Personal Data on behalf of constructAhome.
  • "Personal Data" means any information that relates to an identified or identifiable individual.
  • "Consent" means a clear, freely given, specific, informed, and unambiguous agreement by the Data Principal to the processing of their Personal Data.

Collection of Personal Data

We collect Personal Data in a lawful and transparent manner through the following sources:

  • Information directly from you when you register on our platform, fill out enquiry or application forms, communicate with us, or use our Services.
  • Personal Data from our channel partners, contractors, brokers, or other business partners with whom we have valid business arrangements such as referral agreements, provided they confirm that they have obtained the necessary consent or lawful authority to share such information with us.
  • Information automatically collected when you access or interact with our website or platform through cookies, analytics tools, and other similar tracking technologies.

Third-Party Data Disclaimer

When Personal Data is obtained from third parties such as channel partners, referral partners, or other intermediaries, the Company depends on such parties to confirm that the information has been collected and shared in compliance with applicable data protection laws.

constructAhome shall not be responsible for any unauthorized, excessive, or unlawful collection of Personal Data by such third parties before it is received by the Company.

Once the Company receives such Personal Data, it will be processed in accordance with this Privacy Policy and all applicable legal obligations.

Purpose and Lawful Basis of Processing

We process Personal Data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), based on the following lawful grounds:

  • Consent given by the Data Principal.
  • Fulfilment of contractual obligations and provision of requested Services.
  • Compliance with applicable legal and regulatory obligations.
  • Prevention, detection, and investigation of fraud, misuse, or other unlawful activities.
  • Addressing and responding to customer queries, complaints, and support requests.

We ensure that Personal Data is not processed for any purposes other than those specified above.

Disclosure and Data Processors

We may disclose Personal Data to the following parties:

  • Service providers and Data Processors, such as technology partners, analytics providers, customer engagement platforms, and communication service providers, who assist us in delivering our Services.
  • Auditors, consultants, and professional advisors for purposes including compliance, governance, financial reporting, and audits.
  • Regulatory or government authorities, when disclosure is required under applicable law.
  • Successors or assignees, in the event of a merger, acquisition, restructuring, or transfer of our business or assets.

Such Data Processors are granted limited access to Personal Data strictly for the purpose of carrying out services on our behalf. They are contractually bound to process such data in full compliance with applicable data protection laws and our instructions.

All Data Processors are required to maintain appropriate technical and organisational security measures and are prohibited from using Personal Data for any purpose other than providing services to the Company.

Data Retention

We retain Personal Data only for as long as it is required to fulfil the purposes for which it was collected, including for the duration of the Company's operations, subject to applicable legal, regulatory, audit, accounting, and compliance obligations.

Personal Data may be retained beyond the active business relationship for purposes including, but not limited to:

  • Compliance with statutory, regulatory, or tax obligations.
  • Conducting internal or external audits.
  • Managing legal claims, proceedings, or dispute resolution.
  • Preventing fraud, misuse, or other unlawful activities.
  • Maintaining historical business records.

Once retention is no longer required under applicable laws, such Personal Data will be securely deleted, anonymised, or archived in accordance with our internal data retention policies.

Data Security

We implement suitable technical and organisational safeguards to protect Personal Data against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

While we take reasonable measures to secure your Personal Data, no system of data transmission or storage is entirely foolproof, and therefore we cannot guarantee complete security.

Children's Data

Our Services are not designed for individuals below 18 years of age. Any Personal Data related to children will be processed only after obtaining verifiable consent from a parent or legal guardian, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

We do not knowingly conduct tracking, profiling, or targeted advertising aimed at children.

Data Principal Rights

In accordance with applicable laws, you are entitled to the following rights concerning your Personal Data:

  • Access information relating to the processing of your Personal Data.
  • Request correction, updating, or deletion of your Personal Data.
  • Withdraw consent provided for processing.
  • Raise grievances or complaints with the Company.
  • Nominate another person to exercise your rights in the event of death or incapacity.

Requests related to these rights may be submitted to info@constructahome.in.

Grievance Redressal

As per the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act), any complaints, concerns, or grievances related to the processing of Personal Data may be directed to:

Email: info@constructahome.in

Changes to This Policy

We may update or amend this Privacy Policy from time to time. Any material changes will be notified through our website or other suitable communication channels.

By continuing to use our Services after such updates, you acknowledge and accept the revised Privacy Policy.